Client Policies Statement

1. Appointments & Cancellations

• Appointments can be booked online, by phone, or directly at the salon.
• We recommend arriving at least 10 minutes prior to your scheduled appointment time.
• Delayed arrivals may result in reduced service time or rescheduling, depending on availability.
• Mongo Salon reserves the right to cancel or reschedule appointments due to unforeseen circumstances (technical issues, staff unavailability, safety concerns, etc.).

2. Consultation Policy

• All services begin with a professional consultation.
• Results may vary based on hair/skin condition, medical history, previous treatments, lifestyle, and after-care followed.
• Clients are responsible for disclosing accurate information regarding allergies, sensitivities, pregnancy, medications, or prior chemical treatments.

Mongo Salon will not be held liable for outcomes arising from incomplete or incorrect information provided by the client.

3. Pricing & Payments

• All prices displayed are subject to change without prior notice.
• Service prices may vary based on hair length, thickness, product usage, or time required.
• Applicable GST and taxes will be charged as per Indian government regulations.
• Full payment must be made immediately after completion of services unless otherwise specified.

4. Refund Policy (Important)

Mongo Salon follows a strict No Refund Policy on all services rendered.

Please note:

• Once a service has been completed, no cash refund, card refund, UPI refund, or reversal will be issued.
• Dissatisfaction based on personal preference, change of mind, or unrealistic expectations does not qualify for a refund.

This policy is in line with standard salon industry practices and Indian consumer service norms.

5. Service Correction / Adjustment Policy

Customer satisfaction is important to us. If you are unhappy with a service:

• Concerns must be raised within 48 hours of the service completion.
• The concern should be reported to the same branch where the service was availed.
• At management’s discretion, we may offer:
  • A one-time service correction, or
  • A complimentary adjustment, if the concern is found valid.

Please note:

• No corrections will be offered for damage caused by external factors, improper after-care, or services done elsewhere.
• No monetary refunds will be issued under any circumstances.

6. Packages, Memberships & Offers

• All packages, memberships, and promotional offers are non-transferable and non-refundable.
• Validity periods must be strictly adhered to.
• Unused services after expiry cannot be extended, refunded, or exchanged.
• Offers cannot be combined unless explicitly mentioned.

7. Product Purchases

• Products sold at Mongo Salon are genuine and sourced from authorised distributors.
• No returns or exchanges are allowed on opened, used, or tampered products.
• Manufacturing defects, if any, will be handled as per brand/company policy.

8. Health, Safety & Hygiene

• Mongo Salon follows strict hygiene and sanitation protocols.
• Clients are expected to maintain personal hygiene and behave respectfully with staff and other customers.
• We reserve the right to refuse service to anyone displaying inappropriate, unsafe, or abusive behaviour.

9. Personal Belongings

• Clients are responsible for their personal belongings.
• Mongo Salon is not liable for loss, theft, or damage to personal items within the premises.

10. Photography & Social Media

• With client consent, photographs or videos may be taken for training, documentation, or promotional purposes.
• Clients may opt out by informing the staff prior to service.

11. Policy Updates

• Mongo Salon reserves the right to modify or update these policies at any time without prior notice.
• The latest version published on our website shall prevail.

12. Governing Law & Jurisdiction

• These Client Policies shall be governed by and interpreted in accordance with the laws of India.
• Any disputes arising shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu, India.