Privacy Policy – Mongo Salon
At Mongo Salon, we value your trust and are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, book appointments, avail our services, or interact with us in any manner.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a) Personal Information
- Full name
- Mobile number
- Email address
- Gender and age (if required for services)
- Billing details
- Appointment history
- Service preferences
- Feedback, reviews, or queries submitted by you
b) Sensitive Personal Data (Only if voluntarily provided)
- Information related to skin or hair conditions
- Allergies or medical conditions relevant to salon services
- Pregnancy-related disclosures (only for service safety)
Such data is collected solely for service delivery and safety purposes.
c) Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage patterns
- Cookies and analytics data
2. Purpose of Data Collection
Your information is collected and used for the following purposes:
- Booking and managing appointments
- Delivering salon services safely and effectively
- Processing payments and invoices
- Customer support and grievance handling
- Service reminders, confirmations, and updates
- Marketing communication (only with consent)
- Internal analytics and business improvements
- Compliance with legal and regulatory requirements
3. Consent
- By providing your personal data, you consent to its collection and use as described in this policy.
- You may withdraw consent for marketing communications at any time by contacting us.
- Mandatory service-related communications may still be sent where legally required.
4. Data Sharing & Disclosure
Mongo Salon does not sell or rent your personal data to third parties. We may share information only in the following cases:
- With authorised staff and franchise partners for service delivery
- With trusted third-party service providers (payment gateways, CRM tools, SMS/WhatsApp services)
- To comply with legal obligations, court orders, or government requests
- To protect the rights, safety, or property of Mongo Salon, its clients, or employees
All third parties are required to maintain strict confidentiality.
5. Data Storage & Security
- We implement reasonable security practices and procedures as mandated under Indian law.
- Personal data is protected against unauthorised access, misuse, loss, or alteration.
- Data is retained only for as long as necessary for business or legal purposes.
Despite best efforts, no digital platform can guarantee 100% security. Users acknowledge this inherent risk.
6. Cookies Policy
- Our website may use cookies to enhance user experience and track usage analytics.
- Cookies do not collect personally identifiable information unless explicitly provided.
- You may disable cookies through your browser settings, though this may affect website functionality.
7. Marketing & Promotional Communication
- Promotional messages, offers, and updates are sent only with user consent.
- You can opt out of promotional communication at any time by:
- Clicking “unsubscribe” links
- Replying “STOP” to SMS/WhatsApp messages
- Contacting our customer support
8. Children’s Privacy
- Our services and website are not intended for individuals under the age of 18 without parental consent.
- We do not knowingly collect personal data from minors.
9. Your Rights Under Indian Law
You have the right to:
- Access your personal data
- Request correction or updating of inaccurate data
- Withdraw consent (subject to legal and service constraints)
- Request deletion of data, where legally permissible
- Raise concerns regarding misuse of personal data
Requests can be made via the contact details provided below.
10. Third-Party Links
Our website may contain links to third-party websites. Mongo Salon is not responsible for the privacy practices or content of such external sites. Users are advised to review their respective privacy policies.
11. Policy Updates
Mongo Salon reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes will be effective immediately upon being published on the website.
12. Contact Information
For privacy-related concerns, data access requests, or grievances, please contact:
Mongo Salon
Email: care@mongosalon.com
Phone: +91 9551226611
13. Governing Law & Jurisdiction
- This Privacy Policy shall be governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu, India.